Privacy Policy (Inside Out Home Improvements)

Effective Date: January 9, 2026

Inside Out Home Improvements (“IOHI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site”), submit forms, request a quote, or communicate with us by phone, email, or text message. By using the Site, you agree to the practices described below.

Business Information

Inside Out Home Improvements

3312 South Center Road, Suite A, Burton, MI 48519

Phone: (844) 438-4644

Information We Collect

Information You Provide to Us

We may collect information you provide directly, including:

  • Name
  • Phone number
  • Email address
  • Service address / project location
  • Details about your home improvement project (photos, measurements, preferences, budget ranges, etc.)
  • Any other information you choose to submit through our forms, chat, or communications

Information Collected Automatically

When you visit the Site, we may automatically collect certain information, such as:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the Site
  • Referring/exit pages and links clicked
  • Approximate location (city/state level)

This data helps us operate the Site, improve performance, and understand how visitors use our pages.

How We Use Your Information

We may use your information to:

  • Respond to your requests, inquiries, and quote submissions
  • Provide and manage our services, scheduling, and customer support
  • Send appointment confirmations, project updates, and service communications
  • Communicate with you by phone, email, or SMS (if you opt in or request text communications)
  • Improve our Site, services, marketing, and customer experience
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our Terms of Service

Text Messaging (SMS) Privacy & RingCentral Communications

If you opt in to receive SMS/text messages, we may send messages using RingCentral (or a similar communications provider) for purposes such as customer support, scheduling, estimate follow-ups, and project updates.

  • Message and data rates may apply.
  • Message frequency may vary.
  • You can opt out at any time by replying STOP.
  • Reply HELP for assistance.

SMS Data Sharing

We do not sell your SMS consent or phone number to third parties for their marketing purposes.

Your SMS communications and related data (such as your phone number and message content) may be processed by our communications providers (e.g., RingCentral) and service vendors strictly to deliver messages, provide support, and operate our business.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All sharing described in this policy excludes mobile opt-in and consent data.

How We Share Information

We may share your information in the following limited situations:

Service Providers

We may share information with trusted vendors who help us operate the Site and run our business, such as:

  • Communications providers (e.g., RingCentral)
  • Website hosting and form tools
  • Analytics providers
  • Customer relationship management (CRM) tools
  • Payment processors (if applicable)

These providers may only use your information to perform services for us and are not authorized to use it for their own marketing.

Legal and Safety Reasons

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with legal process or governmental requests
  • Enforce our Terms
  • Protect rights, safety, and property of IOHI, our customers, or others
  • Prevent fraud or security issues

Business Transfers

If IOHI is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enable core site functionality
  • Remember preferences
  • Measure traffic and usage patterns
  • Improve marketing and performance

You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.

Analytics and Advertising

We may use analytics tools (such as Google Analytics or similar services) to understand how users interact with the Site. These tools may collect information such as device identifiers, browsing behavior, and page interactions.

If we run advertising campaigns, we may use tracking pixels or conversion tools to measure performance. These tools help us understand what works and improve our marketing, but they are not intended to identify you personally.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no website or electronic transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as necessary to:

  • Provide requested services and support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize the information where appropriate.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Requesting access to the information we have about you
  • Requesting corrections to inaccurate information
  • Requesting deletion of certain information (subject to legal and operational requirements)
  • Opting out of marketing communications

Marketing Emails

If we send marketing emails, you can opt out using the “unsubscribe” link (if included) or by contacting us directly.

SMS

You may opt out of SMS at any time by replying STOP.

Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date. Your continued use of the Site after changes become effective means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Inside Out Home Improvements

3312 South Center Road, Suite A, Burton, MI 48519

Phone: (844) 438-4644